Privacy Policy

Welcome to www.herbanation.com (“herbanation.com”, “herbanation”, “Website”, “Pharmacy”, “us” or “we”). This Website/App is managed and operated by Thaha Associates, headquartered in Vellore, TN, India.

General

1.1 Thaha Associates, a company incorporated under Indian law, with its registered address at 715/2 Bangalore road, Vellore-632013, Tamil Nadu, (“Thaha Associates”, “we”, “us” or “our”), operates the website www.herbanation.com and a mobile application under the brand name Herbanation (collectively referred to as the “Website”). Users (“User” or “Users” or “you” or “your”) can place orders for Products and/or Services through the Website.

1.2 This privacy policy (“Privacy Policy”), together with the Terms and Conditions (available at https://herbanation.com/terms-and-conditions), governs your use of the Website. It describes our policies on the collection, use, disclosure, processing, transfer, and storage of your information. By using, browsing, accessing, or purchasing from the Website, you agree to the terms of this Privacy Policy and consent to the collection, storage, handling, sharing, disclosure, or transfer of your information as described herein. We will not use your information in any manner except as provided under this Privacy Policy. Capitalized terms used herein, if not defined, shall have the same meaning as in the Terms.

1.3 This document is an electronic record under the Information Technology Act, 2000, and its rules, as applicable, and other amended provisions relating to electronic records. This electronic record is generated by a computer system and does not require physical or digital signatures.

1.4 This Privacy Policy outlines the type of information collected from Users, including Sensitive Personal Data or Information, the purpose, means, and modes of usage of such information, and how and to whom it may be disclosed. You may withdraw your consent for the collection and use of your information at any time. However, if you withdraw your consent, we may no longer be able to provide you with the corresponding service. Your decision to withdraw consent will not affect the processing of Personal Information based on your previous consent prior to withdrawal.

1.5 Please review our Privacy Policy carefully. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you not to use or access the Website.

Type of Information Collected

2.1 You may be asked to provide your information when you visit, access, use, or browse the Website. We may share and use this information consistent with this Privacy Policy and may combine it with other information to improve our Products, services, content, and advertising.

2.2 You agree to provide information that is true, correct, up-to-date, and accurate. You can access, amend, alter, or request deletion of your information by contacting us at care@herbanation.com or calling +91-866 733 5562.

2.3 The Website is not directed towards minors. We do not knowingly collect Personal Information from anyone under 18. If we learn that we have collected such information, we will delete it within a reasonable time. If a parent or guardian becomes aware that their child has provided information on the Website without their consent, they should contact us to delete such information. We will not be liable for any damage or injury suffered by a person below 18 using the services in contravention of this Privacy Policy and Terms.

2.4 We may collect various types of information, including your name, password, mailing address, phone number, email address, and contact preferences, as well as other usage and interaction details. This information, when combined with other pieces, may reasonably allow you to be identified (“Personal Information”). Personal Information includes but is not limited to your full name, personal contact numbers, residential address, email address, gender, or date of birth.

2.5 We may also collect, receive, process, or store sensitive personal data or information, such as:

  • Password
  • Financial information (e.g., bank account or credit/debit card details)
  • Physical, physiological, and mental health condition
  • Any details relating to the above Personal Information categories provided for service purposes
  • Any information received under the above categories for processing, storage, or processing under lawful contract or otherwise
  • Biometric information

Use of Information Collected

3.1 We may use your information, including Personal Information and Sensitive Personal Data or Information, for the following purposes:

  • Creating and giving you access to your registered account on the Website.
  • Developing, delivering, processing, and improving our Products, services, and content to personalize and enhance your experience.
  • Informing you about our Products, services, offers, updates, and events, including providing order confirmations, invoices, technical notices, and security alerts.
  • Conducting internal analytical and research purposes such as auditing, data analysis, and research to improve our Products, services, and customer communications.
  • Meeting legal or regulatory requirements or complying with requests from governmental or judicial authorities.
  • Resolving any requests, disputes, grievances, or complaints related to your use of the Website.
  • Detecting or monitoring fraudulent or illegal activity on the Platform.

Disclosure of Information Collected

4.1 We may disclose your information to trusted third-party service providers who assist us in providing services and purchasing Products on the Website. For example, we may share your information with third-party payment gateway providers to process transactions. By using the Website, you consent to such disclosure. We ensure that such third-party service providers are bound by reasonable confidentiality obligations and use, maintain, and follow generally accepted industry and security standards.

4.2 We may also disclose your information when required by law or judicial decree, or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users, prevent harm, or fight fraud and credit risk.

4.3 We may disclose or transfer your information to any third party as part of a reorganization, sale of assets, division, or transfer of part or all of us. We ensure that any third party to whom we transfer or sell our assets will have appropriate confidentiality and security measures to handle your Personal Information. You will have the opportunity to opt-out of any such transfer if the new entity’s planned processing of your information differs materially from this Privacy Policy.

4.4 Third-party payment gateway providers may need to collect certain financial information from you, such as your credit/debit card number or bank account details. All Financial Information collected from you by third-party payment gateway providers will be used only for billing and payment processes. The Financial Information collected is transacted through secure digital platforms of approved payment gateways under encryption, complying with expected technology standards. Verification of Financial Information is done only by you through a process of authentication in which we have no role, and we bear no liability in relation to the same. We are not responsible for any actions or inactions of third-party payment gateway providers or any breach of conditions, representations, and warranties given by them. We are not obligated to mediate or resolve any disputes or disagreements between you and such third-party payment service providers.

4.5 While we make our best efforts to protect your information, including Personal Information, Financial Information, and Sensitive Personal Data or Information, using prescribed security measures under applicable laws, we advise you to exercise reasonable discretion while providing such information as the Internet is susceptible to security breaches.

4.6 Your information may be transferred, stored, or processed in any country other than the one from which you access the Website. For purposes of sharing or disclosing data in accordance with this Privacy Policy, we reserve the right to transfer your information outside your country. By using the Website, you consent to such transfer of your information outside your country and within our affiliates, subsidiaries, and partners, provided they ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred if necessary for the performance of the services, operation of the Website, and provision of Products as agreed upon between us and the third party.

Security

Ensuring the security of your Personal Information is paramount to us. We adhere to stringent security policies, rules, and technical measures mandated by applicable laws. These measures include firewalls, transport layer security, and other physical and electronic safeguards to protect your Personal Information from unauthorized access, disclosure, modification, or loss. When you submit your information on our Website, it’s safeguarded by our robust security systems. We adhere to international and industry-recognized standards as required by law.

Your information is securely stored within protected networks and is accessible only to authorized personnel who require such access for purposes outlined in this Privacy Policy. These authorized individuals are bound by confidentiality obligations to maintain the privacy of your information.

While we employ best efforts to maintain a secure operating environment, it’s important to acknowledge that complete security is not guaranteed. We cannot ensure immunity against unintended disclosures or security breaches beyond our reasonable control, such as acts of government, computer hacking, or unauthorized access. You agree not to hold us liable for such breaches or actions of third parties.

Cookies Policy

When you visit our Website, we automatically receive certain information, including the URL of the site you visited before ours, details of the sites you visit after leaving ours, your IP address, web browser type, email patterns, and your internet service provider’s name. This information is used solely for analyzing overall user trends and enhancing our services. We do not share the link between your IP address and personally identifiable information without your consent, except as required by law or to provide you with services.

We reserve the right to share aggregate findings, including anonymized personal information, with advertisers, sponsors, investors, and strategic partners to support business growth. The amount of information transmitted to us depends on your web browser settings.

Our Website uses temporary cookies to store certain data. We do not store Personal Information in cookies. Information collected that does not personally identify you is owned by us and may be used for technical administration, user administration, research, and development purposes.

You have the option to set or adjust your web browser settings to delete or disable cookies. However, disabling cookies may limit access to certain areas of our Website.

We may allow third-party companies or entities to serve advertisements to you. These entities include third-party advertisement servers, agencies, and technology vendors. While we may target advertisements to fit certain general profiles, we do not use Personal Information for this purpose. In serving advertisements, third parties may place or recognize a unique cookie on your browser.

We may retain records of all communications, including voice calls, chats, and emails, for administrative, research, training, or business development purposes. We may share telephone records with third parties when required by law or to facilitate services.

By using our Website, you consent to the reproduction and publication of all testimonials and reviews you provide. We may edit and publish these testimonials and reviews on our Website. If you have concerns about the reproduction or publication of any testimonial or review, please contact us.

Opt-Out Policy

Third-party service providers with whom we share your information are prohibited from marketing their own services or sending promotional emails to you. You have the option to opt out of receiving non-essential promotional or marketing-related communications from us or our partners. Instructions for opting out are provided in our communications, or you can contact us directly.

If you wish to remove your contact information from our mailing lists and newsletters, you can click on the “unsubscribe” link in our emails or follow the instructions provided. Alternatively, you can contact us directly. We reserve the right to limit membership based on the availability of contact information.

Retention of Information

We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Modification

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our Website, and we encourage you to review it regularly.

Grievance Redressal

If you have any questions, grievances, or complaints about this Privacy Policy or our Platform, please contact our Grievance Officer, Mr. Bakash, at care@herbanation.com or call +91-866 733 5562.

Governing Law

This Privacy Policy is governed by Indian law, and any disputes will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

Severability

Each section of this Privacy Policy shall be interpreted to be valid under applicable law. If any provision is deemed invalid, it shall be ineffective only to the extent of such invalidity without affecting the remainder of the provision or other provisions of this Privacy Policy.