We accept a variety of payment methods including credit and debit cards, net banking, UPI, and mobile wallets such as JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money, and PayZapp.

There are no additional fees other than the shipping charges and the product cost displayed at the final checkout.

No, it’s not necessary to create an account before making a purchase on Herbanation.com. You have the option to complete your order as a guest. However, creating an account provides benefits such as tracking your orders, saving your shipping/billing addresses and personal information, and managing your preferences more easily.

Yes, Herbanation.com offers cash on delivery (COD) as a payment option. You can select COD during checkout for eligible orders.

We accept payments in Indian Rupees (INR).

We use Razorpay as our payment gateway to securely process payments. Razorpay does NOT store your payment information on our website; instead, it handles all payment details through its secure platform. Razorpay employs encryption and tokenization to ensure the safety of your data, meaning your actual card details are never saved on our site. While WooCommerce may store your billing and shipping information, your payment information remains confidential and protected by Razorpay’s strict security standards. If you choose to save your card for future use, Razorpay securely stores this information using encrypted tokens.

You can learn about our refunds and returns policy here.

To request a refund on Herbanation.com, follow these steps as outlined in our Refunds and Returns Policy:

1. Notify Us: Visit www.herbanation.com and inform us of your intent to return the product.

2. Verification: Our customer care team will review your request within 72 business hours to verify the claim.

3. Prepare the Product: Once your return is approved, ensure the product is packed in its original packaging.

4. Refund Process: After the reverse pickup is completed, your refund will be processed within 30 days.

Conditions for Returning an Item Purchased from Herbanation:

• Wrong Product/Size: Must be reported within 7 days of delivery with appropriate proof.
• Missing Items: Must be reported within 2 days of delivery with relevant evidence.
• Damaged Packaging: Do not accept deliveries with visibly damaged packaging. If the damage is noticed after opening, report it within 2 days.
• Expiry Date: Products near or past their expiry date should be reported within 7 days with clear photos showing the expiry date.
• Product Condition: Ensure that the returned product is in its original condition, with all tags, labels, and packaging intact.
• Partial Orders: If only part of a multiple-item-order is damaged, Herbanation will replace or refund only the affected items.
• Pickup Process: Once a return is approved, a pickup will be arranged. If pickup is not possible, the buyer may self-ship the item, and Herbanation will reimburse the shipping cost (up to Rs. 75).
• Stock Availability: Replacements depend on stock availability. If unavailable, a refund will be issued.

There are instances where returns or replacements may not be supported:

• Late Requests: Requests made outside the specified timeframe.
• Wrong Orders: Products ordered incorrectly or partially consumed are not eligible.
• Minor Leaks: Liquid leakage up to 25% is not covered, but anything above is.
• Incomplete Packages: Missing tags, labels, or original packaging can disqualify a return.
• Manufacturer’s Warranty: Products covered under warranty should be addressed directly with the manufacturer.
• Customer Misuse: Items damaged by misuse are not eligible.
• Non-Returnable Items: Certain categories like used elastic supports, books, and consumables with broken seals are non-returnable.
• Tampered Serial Numbers: Products with missing or tampered serial numbers.

If you receive an incorrect or defective product, you can return it for a replacement within 7 days. Report damaged, leaked, or missing items within 2 days for a prompt replacement. For size issues with elastic supports, request an exchange if the product is unused and in its original condition.

Herbanation’s Right to Cancel Returns:
Herbanation may cancel return requests for fraudulent or unjustified complaints, and such products will be discarded.

Orders can be canceled via the Herbanation account until they are shipped. After shipping, the customer may refuse the package, and a refund will be processed after receipt.

Yes, if only part of your order is damaged, Herbanation will replace or refund the affected items.

We aim to process refunds within 30 days following the return pickup. If, however, the refund has not been issued by the promised date, please do not hesitate to contact us. We will be more than happy to assist you.

Please email us to cancel your return request, and we will take the necessary actions.

To sign up for an account on Herbanation.com, follow these steps:

1. On the homepage click on the button with a profile icon at the top right corner of the screen
2. Fill in your information, including your name, email address, and a password
3. Confirm your email by clicking on the verification link sent to your inbox
4. Log in to your account and start exploring our range of herbal products!

Once registered, you can easily manage your orders, view your wishlist, and update your personal information.

To change your password, follow these steps:

1. Go to your account settings by clicking on your profile icon.
2. Click on account details.
3. Enter your current password for verification, followed by your new password.
4. Confirm the new password and click “Save Changes” to finalize the change.

Your password will be updated immediately, and you’ll use the new password the next time you log in.

Go to “My Account” by clicking on the profile icon. Click on “Addresses” and find your existing billing address. Select the “Edit” option next to the address you wish to update. Enter your new billing address details and save the changes. The updated address will now be used for future transactions.